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FAQ


Who do I call?

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What is involved in taking an Ole Miss Online course?

    • About one week before classes start, the Ole Miss Online Office will send an email to a student’s Ole Miss email account.  This email will contain the URL for Angel, a username, a password, and other important information concerning the online course.
    • The student must have access to a computer that is connected to an Internet Service Provider.
    • Although the student is freed from coming to campus to attend classes, most Ole Miss Online courses require at least one proctored exam.  The student will need to check the course syllabus, or contact his or her instructor to determine whether or not the course has proctored exams.

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I don't have an Ole Miss email. What should I do?

    • Contact the IT Helpdesk at 915-5222 or email helpdesk@olemiss.edu.
    • Students must provide a photo ID and University ID# (not your Social Security Number).

    What if you can't make it to a University of Mississippi campus to provide a photo id and a University ID#?

    • Fax the password change request form to the IT Helpdesk
      NOTE - For off-campus students: You can also contact
      1.  Kim Gray at kstevens@olemiss.edu (Booneville)
      2. Pam Starling at pam@olemiss.edu (Grenada)
      3. Teresa Vails at tvails@olemiss.edu (Tupelo)
      4. Lynn Reece at plreece@olemiss.edu (Southaven)
    • University of Mississippi students will be enrolled in OMO courses using their Ole Miss email accounts All information about the course will be sent to a student's Ole Miss email account.
    • But don't forget - you CAN forward your Ole Miss email account to any email in the world! Just go to https://secure.olemiss.edu/services/forward_index.html, sign in to WebID and follow the instructions. OR once you log in to ANGEL you can use the internal email system OR you can change your external email in ANGEL to any email account.
      For information and helpful hints about your Ole Miss e-mail account go to http://www.olemiss.edu/email/.

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Do you have questions about your Ole Miss email account?

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Why am I having difficulty seeing certain parts of my lessons?

    • It's important to be sure that your web browser (Internet Explorer, etc) is configured properly. Be sure that javascript is enabled, cookies are accepted, and that you are not blocking pop-ups. For instructions on making these adjustments, consult your software's help features. If you have any additional toolbars installed (Yahoo, MSN, or Google toolbar) you may need to turn off their pop-up blocking functions as well.

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Why does ANGEL tell me my session has expired and I need to reauthenticate when I try to login?

    • This Internet Explorer problem can usually be solved by adding http://angel.olemiss.edu to your browser's "trusted sites" list, which is located on the privacy tab of Internet Options. For more information on this, please consult the Help feature of Internet Explorer.

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How will I take tests?

    • You will probably be required to take your tests in a proctored environment.
    • That might mean coming to one of The University of Mississippi campuses, or you can make arrangements with our office to have an approved proctor administer your exam. If you are off campus, you may want to take your exam off campus, for which you will need to fill out an application.
    • You will receive further instructions once your course begins.
    • For more information about Testing go to the Testing Information Page

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Do I have to be online at a certain time?

    • Generally speaking the answer is no, but that does not mean you can ignore your online class. You will need to check it every 2 to 3 days.
    • Some instructors may require a limited amount of synchronous chat (everyone online at the same time).

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What is your withdrawal policy?

    • The withdrawl policy for Ole Miss Online courses is the as same as that for traditional courses.
    • If you procrastinate and don't keep up with the materials, your instructor may suggest that you need to withdraw from the course.
    • Be sure to check The University of Mississippi's Academic calendar for important information about dates.

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I signed up for the course, now what do I do?

    • About one week before classes start, the student will receive an email to their Ole Miss email account confirming their enrollment in the online course. The email will contain information about how to get to the online course. You will not be able to ’go’ to your online class until 9:00 am on the first day of classes.  
    • Please note that this confirmation email will be sent to your Ole Miss email account. For more information about Ole Miss email go to http://www.olemiss.edu/email/ or contact the IT Helpdesk at 662-915-5222
    • If pre-registered for an online class and have not heard from the Ole Miss Online office by the first day of class please email OMO Tech Support (online@olemiss.edu) or call 662-915-1267.
      * University of Mississippi students will be enrolled in the course using their Ole Miss email account, and all information about the course will be sent to the student's Ole Miss email account.
    • If you enroll in an online course after the first day of class, there is a lag of 24 hours before you are added to the Online class.  So even though you have signed up for the class via the web, you won’t be able to access it until the next day.

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Where do I get my books?

    • The texts for your Ole Miss Online courses may be purchased from the Ole Miss Bookstore (662-915-5893).  
    • From internet book providers (i.e.: Amazon.com, Barnes & Noble Online).
    • Booneville, Grenada, Tupelo and Southaven students only can contact Jo Stark (jstark@olemiss.edu) or their off-campus centers to order their textbooks. Off-campus students who use this service may have the textbooks sent directly to their homes or to the Booneville, Grenada, Tupelo and Southaven centers. They may also have the cost of the textbooks billed to their Bursar account or to a personal credit card.

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May I talk/meet with the instructor personally?

    • YES! Please email the instructor and if there is no response within 72, hours call 877-915-7313.

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Will I receive technical support with this online course?

    • YES! Please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu for questions about Ole Miss Email account
      OR
    • Contact Ole Miss Online Tech Support at 662-915-1267 or online@olemiss.edu regarding ANGEL or software (ie: Word, WordPerfect), etc.

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